| Client Success Package | Integration | Premium | |
|---|---|---|---|
| Client Success & Support | |||
| Guided onboarding: Project manager to ensure successful deployment and adoption of licensed products and services | ✔ | ✔ | ✔ |
| Client Success Manager: Dedicated to client adoption and ongoing value of capabilities from Recorded Future’s platform | ✔ | ✔ | ✔ |
| Recorded Future University: Unlimited access to online learning materials and live, instructor-led offerings | ✔ | ✔ | ✔ |
| Support: 24/7/365 resources available via web, email, and phone for handling technical issues and platform questions | ✔ | ✔ | ✔ |
| Community: Client-exclusive space for collaboration and intelligence sharing with other security professionals | ✔ | ✔ | ✔ |
| Intelligence Integration Services | |||
| Annual architecture review: Scoping session to establish best practice workflows and maximize value for Recorded Future intelligence across client security technologies | ✔ | ✔ | |
| Integration deployment: Remote assistance with installation or upgrade of integrations with essential configuration settings | ✔ | ✔ | |
| Periodic integration health check: Remote session to ensure best practice configuration and operation of data integrations | ✔ | ✔ | |
| Integrations use case development: custom workflow design workshop and implementation for relevant integrations | ✔ | ✔ | |
| Intelligence Advisory Services | |||
| Intelligence deployment consulting: engagement with our Intelligence Consultant team to draw on industry expertise and client best practices to progress Recorded Future deployment | ✔ | ||
| Tailored workshops and briefings: including option for onsite delivery focused on specific client stakeholder needs and process design to deploy intelligence across the enterprise | ✔ | ||
| Periodic intelligence maturity projects: projects and engagements to progress client security capabilities such as priority requirements development, collections design, and threat profiling to elevate client use of intelligence to reduce risk | ✔ | ||
Success and Service Packages
Recorded Future offers multiple service packages so that our clients realize the maximum value from their Recorded Future investment. The tiers are designed to provide a scope of engagement and capabilities from our Advanced Threat Intelligence Services that work best for client needs based on their Recorded Future deployment.
Designed to help you get the most out of your deployment
Client Success Package
Our Client Success Package is included with your Recorded Future license. This provides for a wealth of resources including the essentials and more. You’ll have access to the guidance and support needed to implement and achieve immediate, ongoing value from the platform.
Integration
The Integration Services Package is available at an additional cost. It provides access to architecture and use case design as well as configuration support from our Integration Services teams to optimize integration deployments of intelligence across the spectrum of enterprise security technologies and custom capabilities.
Premium
The Premium Services Package is available at an additional cost. It includes all capabilities in the Integration Services Package. It additionally provides Intelligence Advisory Services. These capabilities include access to engagements and expertise including design and optimization of intelligence workflows, intelligence requirements development, and tailored enablement workshops all in service of maturing intelligence operations across the enterprise.