Recorded Future Enablement and Success Plans
Recorded Future offers multiple levels of enablement services and support resources so that our clients realize the maximum value from their Recorded Future investment with an engagement level that works best for them. Choose the level of support that aligns with your needs from these three options:
Standard
Standard is included with your Recorded Future license. It provides for the essential resources and guidance needed to implement the platform and achieve immediate and ongoing value.
Integration
Integration is available at an additional cost. It provides an annual Architecture design review and annual Integration Engineering support.
Premium
Premium is available at an additional cost. It provides a dedicated Intelligence Consultant resource to focus on more advanced use cases, workflow design, and extensive deployments.
| STANDARD | INTEGRATION | PREMIUM | |
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Onboarding program: Project manager to ensure successful deployment and adoption of licensed products and services
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✓ | ✓ | ✓ |
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Customer Success Manager: Partner for deployment health and achieving ongoing value from Recorded Future’s platform
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✓ | ✓ | ✓ |
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Recorded Future University online access: Unlimited access to online learning materials and coursework
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✓ | ✓ | ✓ |
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Technical support: 24/7/365 via web, email, and phone to report issues. (Resolution time depends on issue complexity)
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✓ | ✓ | ✓ |
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RFUN Community: Client-exclusive space for collaboration and intelligence sharing with other security professionals
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✓ | ✓ | ✓ |
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Usage reporting: Automated delivery of metrics on adoption and license consumption delivered at the end of every month
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✓ | ✓ | ✓ |
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Annual architecture review: Scoping session to establish best practice workflows and maximize value for Recorded Future intelligence across client security technologies
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✓ | ✓ | |
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Integration assistance: Remote assistance with installation or upgrade of integrations with basic configuration settings, based on the capability of the integration
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✓ | ✓ | |
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Annual integration health check: Remote session to ensure proper operation of the integration and best practices
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✓ | ✓ | |
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Dedicated Intelligence Consultant: Dedicated member of Recorded Future’s Intelligence Services team proactively engaged with your organization to enable measurable security outcomes and successful overall deployment
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✓ | ||
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Quarterly Intelligence Review (QIR): An assessment of client’s deployment, product adoption, and security outcomes along with product roadmap updates
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✓ |