Success and Service Packages

Recorded Future offers multiple service packages so that our clients realize the maximum value from their Recorded Future investment. The tiers are designed to provide a scope of engagement and capabilities from our Advanced Threat Intelligence Services that work best for client needs based on their Recorded Future deployment.

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Recorded Future Enablement and Success Plans

Designed to help you get the most out of your deployment

Client Success Package Premium
Client Success & Support
Guided onboarding: Project manager to ensure successful deployment and adoption of licensed products and services
Client Success Manager: Dedicated to client adoption and ongoing value of capabilities from Recorded Future’s platform
Recorded Future University: Unlimited access to online learning materials and live, instructor-led offerings
Support: 24/7/365 resources available via web, email, and phone for handling technical issues and platform questions
Community: Client-exclusive space for collaboration and intelligence sharing with other security professionals
Intelligence Integration Services
Annual architecture review: Scoping session to establish best practice workflows and maximize value for Recorded Future intelligence across client security technologies
Integration deployment: Remote assistance with installation or upgrade of integrations with essential configuration settings
Periodic integration health check: Remote session to ensure best practice configuration and operation of data integrations
Integrations use case development: custom workflow design workshop and implementation for relevant integrations
Intelligence Advisory Services
Intelligence deployment consulting: engagement with our Intelligence Consultant team to draw on industry expertise and client best practices to progress Recorded Future deployment
Tailored workshops and briefings: including option for onsite delivery focused on specific client stakeholder needs and process design to deploy intelligence across the enterprise
Periodic intelligence maturity projects: projects and engagements to progress client security capabilities such as priority requirements development, collections design, and threat profiling to elevate client use of intelligence to reduce risk