Client Success Package | Premium | |
---|---|---|
Client Success & Support | ||
Guided onboarding: Project manager to ensure successful deployment and adoption of licensed products and services | ✔ | ✔ |
Client Success Manager: Dedicated to client adoption and ongoing value of capabilities from Recorded Future’s platform | ✔ | ✔ |
Recorded Future University: Unlimited access to online learning materials and live, instructor-led offerings | ✔ | ✔ |
Support: 24/7/365 resources available via web, email, and phone for handling technical issues and platform questions | ✔ | ✔ |
Community: Client-exclusive space for collaboration and intelligence sharing with other security professionals | ✔ | ✔ |
Intelligence Integration Services | ||
Annual architecture review: Scoping session to establish best practice workflows and maximize value for Recorded Future intelligence across client security technologies | ✔ | |
Integration deployment: Remote assistance with installation or upgrade of integrations with essential configuration settings | ✔ | |
Periodic integration health check: Remote session to ensure best practice configuration and operation of data integrations | ✔ | |
Integrations use case development: custom workflow design workshop and implementation for relevant integrations | ✔ | |
Intelligence Advisory Services | ||
Intelligence deployment consulting: engagement with our Intelligence Consultant team to draw on industry expertise and client best practices to progress Recorded Future deployment | ✔ | |
Tailored workshops and briefings: including option for onsite delivery focused on specific client stakeholder needs and process design to deploy intelligence across the enterprise | ✔ | |
Periodic intelligence maturity projects: projects and engagements to progress client security capabilities such as priority requirements development, collections design, and threat profiling to elevate client use of intelligence to reduce risk | ✔ |
Success and Service Packages
Recorded Future offers multiple service packages so that our clients realize the maximum value from their Recorded Future investment. The tiers are designed to provide a scope of engagement and capabilities from our Advanced Threat Intelligence Services that work best for client needs based on their Recorded Future deployment.
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