Success and Service Packages

Recorded Future offers multiple service packages so that our clients realize the maximum value from their Recorded Future investment. The tiers are designed to provide a scope of engagement and capabilities from our Advanced Threat Intelligence Services that work best for client needs based on their Recorded Future deployment.

Recorded Future Enablement and Success Plans

Designed to help you get the most out of your deployment

Client Success Package Integration Premium
Client Success & Support
Guided onboarding: Project manager to ensure successful deployment and adoption of licensed products and services
Client Success Manager: Dedicated to client adoption and ongoing value of capabilities from Recorded Future’s platform
Recorded Future University: Unlimited access to online learning materials and live, instructor-led offerings
Support: 24/7/365 resources available via web, email, and phone for handling technical issues and platform questions
Community: Client-exclusive space for collaboration and intelligence sharing with other security professionals
Intelligence Integration Services
Annual architecture review: Scoping session to establish best practice workflows and maximize value for Recorded Future intelligence across client security technologies
Integration deployment: Remote assistance with installation or upgrade of integrations with essential configuration settings
Periodic integration health check: Remote session to ensure best practice configuration and operation of data integrations
Integrations use case development: custom workflow design workshop and implementation for relevant integrations
Intelligence Advisory Services
Intelligence deployment consulting: engagement with our Intelligence Consultant team to draw on industry expertise and client best practices to progress Recorded Future deployment
Tailored workshops and briefings: including option for onsite delivery focused on specific client stakeholder needs and process design to deploy intelligence across the enterprise
Periodic intelligence maturity projects: projects and engagements to progress client security capabilities such as priority requirements development, collections design, and threat profiling to elevate client use of intelligence to reduce risk