Recorded Future Enablement and Success Plans
Recorded Future offers multiple levels of enablement services and support resources so that our customers realize the maximum value from their Recorded Future investment with an engagement level that works best for them. Choose the level of support that aligns with your needs from these three options:
Standard
Standard is included with your Recorded Future license. It provides for the essential resources and guidance needed to implement the platform and achieve immediate and ongoing value.
Integration
Integration is available at an additional cost. It provides an annual Architecture design review and annual Integration Engineering support.
Premium
Premium is available at an additional cost. It provides access to Global Services resources to focus on more advanced use cases, workflow design, and extensive deployments.
| STANDARD | INTEGRATION | PREMIUM | |
|
Guided onboarding: Project manager to ensure successful deployment and adoption of licensed products and services
|
✓ | ✓ | ✓ |
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Customer Success Manager: Dedicated to customer adoption and ongoing value of capabilities from Recorded Future’s platform
|
✓ | ✓ | ✓ |
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Recorded Future University: Unlimited access to online learning materials and live,
instructor-led offerings
|
✓ | ✓ | ✓ |
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Support: 24/7/365 resources available via web, email, and phone for handling technical issues
and platform questions
|
✓ | ✓ | ✓ |
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Community: Customer-exclusive space for collaboration and intelligence sharing with other security professionals Intelligence Integration Services
|
✓ | ✓ | ✓ |
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Integration Services: Annual architecture review, up to one (1) Integration deployment and access to up to one (1) periodic integration health check per year.
|
✓ | ✓ | |
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Advisory Services: Up to four (4) Advisory Services Engagements, one per quarter, from the Services Catalogue, Access to the Advisory Consultant’s Expert Access to draw on industry expertise and customer best practices to progress Recorded Future deployment
|
✓ |