A major credit card issuer struggled to determine which compromised cards were being sold on the dark web thereby blocking legitimate transactions while letting fraudulent ones slip through without visibility into different liability levels.

Goal

Proactively identify when compromised cards are being sold on the dark web to prevent fraud before it occurs and protect customer experience.

문제

The issuer lacked visibility into dark web card sales and couldn't determine which compromised cards posed highest financial and reputational risk. Without this understanding, they blocked legitimate transactions while fraudulent ones slipped through.

결과

Payment Fraud Intelligence monitors 70+ dark web shops and forums, alerting the issuer when cards appear for sale. During the pilot, fraudulent transactions appeared within minutes of each dark web sale.The issuer blocked these transactions and continuously identified additional compromised accounts which resulted in significant measurable fraud prevention and improved customer experience.

The Cost of Dark Web Invisibility

Both knowing if and when cards have been stolen and being able to identify when compromised cards are being sold on the dark web are high priority objectives for card issuers, because each card carries a financial liability when used for fraudulent purchases. As a result of card fraud, issuers not only have to consider the cost of refunding fraudulent transactions, they also have to deal with potential damage to their customer experience and company reputation.

In this case, before using Recorded Future, the major credit card issuer struggled to determine which compromised cards were being sold on the dark web, and therefore, the company faced a lack of understanding around the different levels of financial and reputational liability that each compromised card posed. Without visibility into the depths of the dark web, the issuer was blocking legitimate transactions while letting fraudulent ones slip through.

Recorded Future Payment Fraud Intelligence는 사기가 발생한 후에 작동하는 사후 제어와 달리, 70개 이상의 다크웹 상점 및 포럼에서 도난당한 신용카드 데이터를 사전에 탐지하여 사기가 발생하기 전에 예방합니다. 발급사는 Recorded Future를 통해 다크웹에서 판매되는 카드에 대한 중요한 정보를 얻어 사기 관리 솔루션을 강화하고, 도용된 카드를 강화된 사기 탐지 그룹에 추가하거나, 계좌를 차단하거나, 필요한 경우 재발급을 시작할 수 있습니다.

When reviewing Recorded Future, the card issuer quickly realized the value of Payment Fraud Intelligence. During the pilot, the issuer was alerted to cards for sale on the dark web, and saw that within minutes of each sale, fraudulent transactions appeared on the cards. Consequently, the issuer was able to block these fraudulent transactions and continuously find additional accounts that came up for sale on the dark web.

As a result of the findings from the pilot, the card issuer decided to purchase Recorded Future Payment Fraud Intelligence and reported “We were unable to find any other solution that even came close to Recorded Future’s offering.”

카드 발급사는 Payment Fraud Intelligence의 도움에 대해 “사기 방지 규모에 측정 가능한 상당한 영향을 미쳤으며, 사기 청구로 인한 업무 중단을 방지하여 고객 경험을 더욱 개선할 수 있었습니다.”라고 언급했습니다.

Recorded Future 팀은 카드 사기를 눈에 띄게 줄이는 것 외에도 카드 발급사에 유용한 지원을 제공했습니다. “Recorded Future의 직원들은 질문이 있을 때마다 항상 매우 신속하게 답변해줍니다. 우리가 받는 인텔리전스(플래시 경보 등)는 항상 굉장히 유용합니다.”