A major credit card issuer struggled to determine which compromised cards were being sold on the dark web thereby blocking legitimate transactions while letting fraudulent ones slip through without visibility into different liability levels.

Goal

Proactively identify when compromised cards are being sold on the dark web to prevent fraud before it occurs and protect customer experience.

課題

The issuer lacked visibility into dark web card sales and couldn't determine which compromised cards posed highest financial and reputational risk. Without this understanding, they blocked legitimate transactions while fraudulent ones slipped through.

成果

Payment Fraud Intelligence monitors 70+ dark web shops and forums, alerting the issuer when cards appear for sale. During the pilot, fraudulent transactions appeared within minutes of each dark web sale.The issuer blocked these transactions and continuously identified additional compromised accounts which resulted in significant measurable fraud prevention and improved customer experience.

The Cost of Dark Web Invisibility

Both knowing if and when cards have been stolen and being able to identify when compromised cards are being sold on the dark web are high priority objectives for card issuers, because each card carries a financial liability when used for fraudulent purchases. As a result of card fraud, issuers not only have to consider the cost of refunding fraudulent transactions, they also have to deal with potential damage to their customer experience and company reputation.

In this case, before using Recorded Future, the major credit card issuer struggled to determine which compromised cards were being sold on the dark web, and therefore, the company faced a lack of understanding around the different levels of financial and reputational liability that each compromised card posed. Without visibility into the depths of the dark web, the issuer was blocking legitimate transactions while letting fraudulent ones slip through.

Recorded Future Payment Fraud Intelligenceは、不正行為が発生してから対応するリアクティブなコントロールとは異なり、70を超えるダークウェブショップやフォーラムから盗まれたクレジットカードデータをプロアクティブに検出し、不正行為を事前に防止します。Recorded Futureを使用することで、カード発行者はダークウェブで販売されているカードに関する重要な情報を入手して不正管理ソリューションを強化し、侵害されたカードを高度な不正検知グループに追加したり、アカウントをロックしたり、必要に応じて再発行を開始したりすることができます。

When reviewing Recorded Future, the card issuer quickly realized the value of Payment Fraud Intelligence. During the pilot, the issuer was alerted to cards for sale on the dark web, and saw that within minutes of each sale, fraudulent transactions appeared on the cards. Consequently, the issuer was able to block these fraudulent transactions and continuously find additional accounts that came up for sale on the dark web.

As a result of the findings from the pilot, the card issuer decided to purchase Recorded Future Payment Fraud Intelligence and reported “We were unable to find any other solution that even came close to Recorded Future’s offering.”

カード発行会社は、Payment Fraud Intelligenceの支援により、「不正行為の防止に測定可能な大きな効果が得られ、不正請求による混乱を防ぐことで顧客体験をさらに向上させることができた」と述べています。

Recorded Futureのチームは、カード詐欺を大幅に削減できただけでなく、カード発行会社に有益なサポートも提供しました。「Recorded Futureのスタッフは、私たちが質問をするたびに、いつもとても丁寧に対応してくれます。当社が受け取るインテリジェンス（フラッシュアラートなど）は常に非常に役立ちます。」