Recorded Future Enablement and Success Packages
Maximize the impact of our AI-driven Intelligence Platform and transform your security operations to build greater cyber resilience with support services designed to scale with your program. Standard Success is included with every subscription to the Recorded Future Platform. Premium Success delivers strategic technical partnership with a dedicated Named Technical Account Manager, hands-on training, and integration services, and much more. Optional add-ons provide specialized monitoring and expert analysis.
Recorded Future Success Packages
STANDARD
PREMIUM
Included with all Recorded Future subscriptions, the package provides essential initial and ongoing support.
Comprehensive success services with Named Technical Account Manager to focus on your specific goals and objectives.
Standard Support
24/7/365 Technical Support with resources available via web, email, and phone for handling technical issues and platform-related questions
✓
✓
Guided on-boarding to support portal configuration and primary use activation 1
✓
✓
Community access with a customer-exclusive space for collaboration and intelligence sharing with other security professionals
✓
✓
Unlimited access to online learning materials and self-paced content (covering product training courses, webinars and experts corner) as part of Recorded Future University
✓
✓
Adoption & Success Enablement
Access to Technical Account Management team on a limited basis (quarterly live interactions) for platform optimization and configuration checks 2
✓
✓
Designated Technical Account Manager (TAM) focused on your specific goals, performing services covering success package design, advisory workshops, platform optimization and configuration checks
✓
Advisory workshops conducted by TAM cover areas including but not limited to Threat Reporting, Threat Profiling and Intelligence Objectives as well as custom workshops based on customer objectives 3
✓
Access to high-touch product product training and certification courses (Recorded Future Virtual Analyst Lab) for all licensed users of the platform 4
✓
Professional Services Engagements
Architecture reviews to leverage expertise in SOC design and security tool integrations to provide roadmap recommendations to enhance existing operations and integrations 5
✓
Implementation and configuration of a standard integration as listed here ( https://www.recordedfuture.com/integrations/details) with best practice set-up, data flow and configuration aligned to your use cases 5
✓
Ongoing health checks to optimize the performance of Recorded Future integrations to align with best practices and leverage the full capabilities of the third-party tool or platform 5
✓
Advocacy & Feedback
Opportunities to share direct feedback and input with dedicated product roadmap reviews (up to 2 reviews per year) & customer advisory board participation
✓
Conference passes to the Recorded Future Predict conference at no cost for up to 2 individuals
✓
Services managés
Dark Web purchases included via Recorded Future Analyst-On-Demand Service; up to 20 purchases totaling no more than $500 per year 6
✓
Analyst on Demand (AOD): Access to expert analysts for custom research, threat reports, hunting packages, and investigations
Add-On Service
Add-On Service
Managed Digital Risk Protection: 24/7/365 daily escalations monitoring across use cases including, but not limited to, executive impersonation, domain abuse, code repository exposure, and dark web mentions
Add-On Service
Add-On Service
Termes et conditions
1 Guided on-boarding is a one-time service provided at time of the customer first subscribing to Recorded Future.
2 Access to Technical Account Management Team is subject to a minumum spend on Recorded Future product offerings.
3 Advisory Workshops conducted by the TAM (Technical Account Manager) are limited to a maximum of 6 per year and require scheduling with at-least 60 days notice.
4 High-touch product training is limited to virtual open enrollments only and for a maximum of 15 individuals per year.
5 The Professional Services team will align on scheduling and frequency of engagements at the beginning of each 12 month period aligning to customer requirements.
6 Dark Web purchases are subject to applicable legal and compliance requirements. The service covers acquisition of data for sale on dark web auto-shops and does not include threat actor engagements. Sources often rely on transitory or ephemeral infrastructure and we cannot guarantee the ability to acquire requested information.
7 The above entitlements for Premium Success only apply to customers purchasing on or after February 1st, 2026. Customers on the legacy premium support package purchased first on or before January 31st 2026 must upgrade to the latest premium success package to receive all benefits.