Enregistrement des plans d’habilitation et de réussite futurs
Recorded Future offers multiple levels of enablement services and support resources so that our customers realize the maximum value from their Recorded Future investment with an engagement level that works best for them. Choose the level of support that aligns with your needs from these three options:
Standard
Standard is included with your Recorded Future license. It provides for the essential resources and guidance needed to implement the platform and achieve immediate and ongoing value.
Integration
Integration is available at an additional cost. It provides an annual Architecture design review and annual Integration Engineering support.
Premium
Premium is available at an additional cost. It provides access to Global Services resources to focus on more advanced use cases, workflow design, and extensive deployments.
| STANDARD | INTEGRATION | PREMIUM | |
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Intégration guidée : Chef de projet pour assurer le déploiement et l’adoption réussis des produits et services sous licence
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✓ | ✓ | ✓ |
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Customer Success Manager: Dedicated to customer adoption and ongoing value of capabilities from Recorded Future’s platform
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✓ | ✓ | ✓ |
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Enregistré Future University : Accès illimité à des supports d’apprentissage en ligne et à des offres en direct dirigées par un instructeur
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✓ | ✓ | ✓ |
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Assistance : ressources disponibles 24 heures sur 24, 7 jours sur 7 et 365 jours par an sur le Web, par e-mail et par téléphone pour gérer les problèmes techniques et les questions relatives à la plate-forme
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✓ | ✓ | ✓ |
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Community: Customer-exclusive space for collaboration and intelligence sharing with other security professionals Intelligence Integration Services
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✓ | ✓ | ✓ |
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Integration Services: Annual architecture review, up to one (1) Integration deployment and access to up to one (1) periodic integration health check per year.
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✓ | ✓ | |
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Advisory Services: Up to four (4) Advisory Services Engagements, one per quarter, from the Services Catalogue, Access to the Advisory Consultant’s Expert Access to draw on industry expertise and customer best practices to progress Recorded Future deployment
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✓ |